Wallskin offers a re-print or money back guarantee for up to 15 days after receipt of goods. If we make an error with your order it will be corrected to your requirements at no extra cost to you as quickly as possible. Since wallpaper is custom printed on demand, refunds are only issued if there is a printing or manufacturing issue, or damaged in transit; which can not be resolved.
The wallpaper is washable. It can be sponge-washed with mild soap solution and warm water. It should be lightly scrubbed but never use an abrasive cleanser, rough surfaced sponge, or pumice on it. They are damp proof so are not affected by atmospheric dampness. They are colourfast so washing will not result in loss of colours. Use an extended duster or an electrostatic dry dust cloth, and wipe down, left to right.
In case of any concerns, please send us photographs of the items to ascertain the reason for return which can be initiated from "My Account" section. Once the return is accepted for refund, you would be contacted by our Customer Care team for product collection. You will need to retain the item with all its seals and trappings (boxes, bags, tags, stickers etc.) intact along with the Original Invoice. You can retain a copy of the Invoice for reference and future correspondence. For any further clarifications do get in touch with our friendly customer care folks.
Cancellations: No cancellations will be accepted once an order is placed.
For installation help you can contact us at email@example.com or call us at (+91) 91673-23355